Where do orders ship from?
ProAudioStar ships orders from our warehouse in Winchester, VA. A very small number of high-end guitars ship from our Brooklyn, NY showroom instead, and delivery times for those can differ from the times below. If you are not sure where an item ships from, check with our customer service team before you order.
How quickly will my order ship?
We ship Monday through Friday. Most orders ship within one business day. Orders placed before 12:00 PM ET on a business day usually ship the same day. Orders placed after noon on Friday, or over the weekend, are processed the following Monday.
Your delivery date is the processing time plus the transit time for your address. Transit time is counted in business days and starts the day after the carrier picks up your package. UPS does not offer Saturday and Sunday delivery to all shipping areas.
How long does UPS Ground take?
Most orders ship with UPS Ground. These are estimated business days from our Winchester, VA warehouse, based on UPS transit times plus extra time for handling and busy periods. Your exact time depends on your ZIP code.
| Business days | Where it applies |
|---|---|
| 1-2 day | Virginia, West Virginia, Maryland, Delaware, Washington DC, New Jersey, most of Pennsylvania, and central and northern North Carolina |
| 2-3 days | New York, Connecticut, Massachusetts, Rhode Island, New Hampshire, Vermont, most of Maine, Ohio, Michigan, Indiana, Kentucky, Tennessee, the rest of North Carolina, South Carolina, Georgia, Alabama, Mississippi, Louisiana, Florida, most of Minnesota and Missouri, and parts of eastern Texas |
| 3-4 days | Illinois, Wisconsin, Iowa, Kansas, Arkansas, central and eastern Colorado, most of Texas, and northern Maine |
| 4-5 days | Washington, Oregon, Montana, South Dakota, Nebraska, Oklahoma, northern and central California, western Colorado, Alaska, and Puerto Rico. Also parts of Idaho, Utah, Nevada and Arizona |
| 5-7 days | Washington, Wyoming, Utah, New Mexico, most of Arizona and Nevada, southern California, and most of Hawaii. Also parts of Idaho and North Dakota |
| 6+ days | A few remote areas of Idaho and Nevada |
Some states fall in more than one group, so your exact time depends on your ZIP code. North Dakota ranges from 3 to 5 days. These are estimates, not guarantees. Weather, holidays and busy seasons can add time. You will see an estimate at checkout and a tracking link once your order ships.
Example: an order placed Monday morning that ships Monday and has a 3-day transit time arrives Thursday.
Is shipping free?
We provide free shipping with UPS for most items shipping within the contiguous United States. Orders above $59.99 qualify for free shipping. Most orders require a signature at delivery.
Do you ship large or heavy items by freight?
Yes. Large PA systems, oversized items and bulk orders may ship by freight carrier with Estes or Ward Trucking. Freight orders are determined by weight and are often over 150 lbs.
Freight transit times are a bit longer than UPS Ground, and freight deliveries have different requirements than standard UPS deliveries. Please check with our customer service team for details on your order.
Do you ship to Alaska, Hawaii and Puerto Rico?
Yes. Shipping to Alaska, Hawaii and Puerto Rico is available at checkout for an additional fee. Your checkout estimate shows the delivery time for your address.
Where can you not ship?
We cannot ship to PO boxes or APO addresses.
Can I get my order faster?
Expedited shipping is available at checkout. Expedited time frames start once your order has shipped and do not count non-business days such as weekends. Express shipments placed after noon on Thursday may be delivered the following Monday.
My package says delivered but I can't find it
Carriers sometimes scan a package as delivered a few days before it arrives. Please wait 72 hours, then check with household members, neighbors and your local carrier office. If it still has not arrived after 72 hours, contact our customer service team.
What if my order arrives damaged?
Tell us within 24 hours of delivery and send detailed photos of the package, the inside packaging, the shipping label and the damaged item. Our Warranties, Product Coverage, and Return Policy article lists exactly what we need.
Who do I contact about my shipment?
Contact our customer service team at (888) 890-6222 or gear@proaudiostar.com. Hours are Monday to Thursday, 9:00 AM to 6:00 PM ET, and Friday, 9:00 AM to 5:00 PM ET.
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