Where do orders ship from?
ProAudioStar ships orders from our warehouse in Winchester, VA. A very small number of high-end guitars ship from our Brooklyn, NY showroom instead, and delivery times for those can differ from the times below. If you are not sure where an item ships from, check with our customer service team before you order.
How quickly will my order ship?
We ship Monday through Friday. Most orders ship within one business day. Orders placed before 12:00 PM ET on a business day usually ship the same day. Orders placed after noon on Friday, or over the weekend, are processed the following Monday.
Your delivery date is the processing time plus the transit time for your address. Transit time is counted in business days and starts the day after the carrier picks up your package. UPS does not offer Saturday and Sunday delivery to all shipping areas.
How long does UPS Ground take?
Most orders ship with UPS Ground. These are UPS business-day estimates from our Winchester, VA warehouse, based on the UPS Ground transit map as of October 2026.
| Business days | Where it applies |
|---|---|
| 1 -2 days | Virginia, West Virginia, Maryland, Delaware, Washington DC, New Jersey, most of Pennsylvania, and central and northern North Carolina |
| 2 -3 days | New York, Connecticut, Massachusetts, Rhode Island, New Hampshire, Vermont, most of Maine, Ohio, Michigan, Indiana, Kentucky, Tennessee, the rest of North Carolina, South Carolina, Georgia, Alabama, Mississippi, Louisiana, Florida, most of Minnesota and Missouri, and parts of eastern Texas |
| 3-4 days | Illinois, Wisconsin, Iowa, Kansas, Arkansas, central and eastern Colorado, most of Texas, and northern Maine |
| 4-5 days | Washington, Oregon, Montana, South Dakota, Nebraska, Oklahoma, northern and central California, western Colorado, Alaska, and Puerto Rico. Also parts of Idaho, Utah, Nevada and Arizona |
| 5 -6 days | Wyoming, Utah, New Mexico, most of Arizona and Nevada, southern California, and most of Hawaii. Also parts of Idaho and North Dakota |
| 6 + days | A few remote areas of Idaho and Nevada |
Some states fall in more than one group, so your exact time depends on your ZIP code. North Dakota ranges from 3 to 5 days. These are estimates, not guarantees. Weather, holidays and busy seasons can add time. You will see an estimate at checkout and a tracking link once your order ships.
Example: an order placed Monday morning that ships Monday and has a 3-day transit time arrives Thursday.
Is shipping free?
We provide free shipping with UPS for most items shipping within the contiguous United States. Orders above $59.99 qualify for free shipping. Most orders require a signature at delivery.
Do you ship large or heavy items by freight?
Yes. Large PA systems, oversized items and bulk orders may ship by freight carrier with Estes or Ward Trucking. Freight orders are determined by weight and are often over 150 lbs. We ship freight orders to some ZIP codes east of the Mississippi River.
Freight transit times are a bit longer than UPS Ground, and freight deliveries have different requirements than standard UPS deliveries. Please check with our customer service team for details on your order.
Do you ship to Alaska, Hawaii and Puerto Rico?
Yes. Shipping to Alaska, Hawaii and Puerto Rico is available at checkout for an additional fee. Your checkout estimate shows the delivery time for your address.
Where can you not ship?
We cannot ship to PO boxes or APO addresses.
Can I get my order faster?
Expedited shipping is available at checkout. Expedited time frames start once your order has shipped and do not count non-business days such as weekends. Express shipments placed after noon on Thursday may be delivered the following Monday.
My package says delivered but I can't find it
Carriers sometimes scan a package as delivered a few days before it arrives. Please wait 72 hours, then check with household members, neighbors and your local carrier office. If it still has not arrived after 72 hours, contact our customer service team.
What if my order arrives damaged?
Tell us within 24 hours of delivery and send detailed photos of the package, the inside packaging, the shipping label and the damaged item. Our Warranties, Product Coverage, and Return Policy article lists exactly what we need.
Who do I contact about my shipment?
Contact our customer service team at (888) 890-6222 or gear@proaudiostar.com. Hours are Monday to Thursday, 9:00 AM to 6:00 PM ET, and Friday, 9:00 AM to 5:00 PM ET.
How long will my order take to arrive?
Most orders ship with UPS Ground from our Winchester, VA warehouse. Find your state below for the estimated delivery time in business days after your order ships. These are estimates based on UPS transit times plus extra time for handling and busy periods, not guarantees. Your exact time depends on your ZIP code. For a more precise estimate, enter your ZIP code at ups.com/ctc.
| State | Estimated business days |
|---|---|
| Alabama | 2-3 |
| Alaska | 4-5 |
| Arizona | 5-7 (some areas 4-5) |
| Arkansas | 3-4 |
| California | 4-5 in northern and central California, 5-7 in southern California |
| Colorado | 3-4 in central and eastern Colorado, 4-5 in western Colorado |
| Connecticut | 2-3 |
| Delaware | 1-2 |
| Washington DC | 1-2 |
| Florida | 2-3 |
| Georgia | 2-3 |
| Hawaii | 5-7 |
| Idaho | 4-7, depending on your ZIP code |
| Illinois | 3-4 |
| Indiana | 2-3 |
| Iowa | 3-4 |
| Kansas | 3-4 |
| Kentucky | 2-3 |
| Louisiana | 2-3 |
| Maine | 2-3 in most of Maine, 3-4 in northern Maine |
| Maryland | 1-2 |
| Massachusetts | 2-3 |
| Michigan | 2-3 |
| Minnesota | 2-3 |
| Mississippi | 2-3 |
| Missouri | 2-3 (some areas 3-4) |
| Montana | 4-5 (some areas 5-7) |
| Nebraska | 4-5 |
| Nevada | 5-7 (some areas 4-5) |
| New Hampshire | 2-3 |
| New Jersey | 1-2 |
| New Mexico | 5-7 |
| New York | 2-3, including New York City |
| North Carolina | 1-2 in central and northern North Carolina, 2-3 in the rest |
| North Dakota | 3-4 in the east, 5-7 in the west |
| Ohio | 2-3 |
| Oklahoma | 4-5 |
| Oregon | 4-5 |
| Pennsylvania | 1-2 (2-3 in the far west) |
| Puerto Rico | 4-5 |
| Rhode Island | 2-3 |
| South Carolina | 2-3 |
| South Dakota | 4-5 |
| Tennessee | 2-3 |
| Texas | 3-4 (2-3 in parts of eastern Texas) |
| Utah | 5-7 (some areas 4-5) |
| Vermont | 2-3 |
| Virginia | 1-2 |
| Washington state | 6-7 |
| West Virginia | 1-2 |
| Wisconsin | 3-4 |
| Wyoming | 5-7 |
Example: an order that ships on Monday to a Virginia address arrives in 1 to 2 business days, so Tuesday or Wednesday.
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